Before calling the lender
Use your mortgage documents to find the right answer
Your mortgage statement may show that a premium was added to the loan, but it may not identify every refund or portability rule. Start with the commitment, insurance certificate, closing documents, and any optional-coverage agreement.
Do not rely only on the word “CMHC.” Your mortgage may be insured by another provider, and lender-connected life or disability coverage may be underwritten by a separate insurance company.
1
Identify the insurer and product
Look for CMHC, Sagen, Canada Guaranty, mortgage life insurance, creditor insurance, disability insurance, or a personal policy number.
2
Record the important dates
Note the original closing date, policy start date, sale or refinance date, new purchase date, and any cancellation request date.
3
Ask for the decision in writing
Request the rule applied, the calculation, the deadline, the documents required, and the expected payment or credit method.